When logging in to the Support Portal to view tickets, you may notice there are statuses associated with each ticket. These are to help our team triage and track customer questions. 

 

 

 

 

 

 

 

 

 

 

 

To view ticket statuses, follow the steps below: 

1. Visit www.tbohelp.com and login to using your Support Portal credentials. If you are not registered, click here to fill out a registration form. 
2. Click on 'My Tickets' in the top right corner of the window. 

 

Ticket Status Definitions

NEW	The ticket has been submitted to the support queue and has not yet been investigated by our team.
IN PROGRESS	The ticket is being investigated by an agent.
CALL REQUEST	Requires a scheduled support appointment. Our team will reach out to you to schedule.
ON HOLD	Request requires a feature enhancement in our software. Our team will notify the ticket holder when the new feature has been published.
CLOSED	The ticket has been resolved and our team has closed the ticket.
MERGED	The ticket is related to another ticket that you have open. The open case was updated with the details from this merged ticket.