From the Support Portal, you are able to:

Search for articles
Submit tickets
View previous tickets
Chat with our Support Team

Logging In

In order to take full advantage of our support services, you must login. Logging in allows you full access to articles, as well as the ability to submit support tickets and view previous support tickets. Log in by clicking 'Login', located in the upper right corner of the screen. To register for our Support Portal, click here.

Once you have logged in, additional options will appear in the toolbar. These will allow you to submit and track your support tickets.

Searching the Knowledgebase

To search the knowledgebase, you can start typing and article options will appear to choose from. If a your question isn't answered by an article, you may create a support ticket or start a live chat with one of our team members.

Submitting a Ticket

Submitting a ticket creates a case with our team. Questions are answered in the order that they are received. If you would like to be reached out to via a certain method (i.e. cell phone, email, etc.) this should be noted in the ticket.

Viewing Previously Submitted Tickets

The 'My Tickets' tab allows you to view the status of tickets you've submitted. From this tab, you may reply to tickets that are pending to request an update on the ticket's status by using the 'Reply' feature. Additionally, if you would like to provide more information on an already submitted ticket, you may 'Reply' and it will update our team.